Covington Auto Repair

My expectations were not only met but exceed, by the front and the back office. I stopped in after work one day to see if i could get some warranty work preformed on my truck all to arrive 5 mins after closing. Bryan and his crew all jumped outside in the front parking lot fixed it and sent me on my way with a smile. stand up company and crew.

From the office to the mechanic, I have come to appreciate your work on my cars and with me as I make other referrals to you, thank you, Neal Gardenhire

First time customer. Took my 2001 Dodge Ram 3500 in for an electrical issue. Technicians were able to locate the battery draw down & fix it. Quick work at a very fair price. Will definitely be going back. Would highly recommend VAE.

We got the right job done at the right price with this great local company. They also inspected my Durango and had a list of things I should consider having them repair when I had the time and money. No Pressure just honest repir work at a fiar price.

Great work once again guys. Wish the fix on the Honda had gone so well.

Made an appointment for my wife's car, which their scheduling software deleted on their system. We showed up at the appointed time, and caught them off guard due to the software mishap. They confirmed the appointment via e-mails, and then proceeded to go above and beyond to make up for the error. The car was done later than anticipated, due to the scheduling error, but the work was done perfectly, and the final bill came in exactly at the estimate. A great experience overall.

As always, Valley Auto had outstanding service. They not only saved us $200 by being able to save a part they originally thought would need replacement, but also were very willing to work with us on billing after despite having to jump through some hoops to do it. We're loyal to Valley, and get all our repairs done there for a good reason.

The office staff was friendly. The cars seemed to be fully serviced; I like that they look over the car in more detail than just an oil change. I liked the fluid comparisons to show the status. There were good time slots available to come in. I like supporting local business and I appreciate Bryan's involvement in the community.

Brian and Marena were great in keeping me up to date with problems and solutions. The experience was a little long but I think it was due to the care that went into the process. I think things were diagnosed and taken care of a step at a time instead of blindly fixing everything and charging me for it. I will be back next time I need work done.

I came in with an unsaft loose steering wheel and in an hour you repaired and stabilized the problem. Thank you, Neal