Covington Auto Repair

The work is always first class, and the setting is getting more comfortable, a nice big flat screen in the lobby would enhance the experiance

I have heard from other people with the same problem and the quotes that they had received were quite high so I was leary about taking it anywhere but I decided that I had to get this taken care of before we were in the middle of Winter. The troubleshooting wasn't so expensive afterall and several other items were taken care, such as brake fluid flush and 1 sensor needed to be replaced and wires to front hub was repaired. I know I will be quite comfortable this winter knowing I have good brakes.

I explained to Bryan coming in that I had a budget I needed to stay within for servicing our car. We went through each line item of service that was recommended, and Bryan pointed out the ones that, if it were his car, he would have done now, while the others could be re-scheduled for service at a later date. I appreciate that.....the willingness to work with me to get the most important repairs done now, and keep me driving safely, and leaving the other service items for later, when I can afford to have those done. That is the definition of "customer service". Thanks, Bryan

I really value Valley Automotive Electric - despite the "non-appointment/emergency" nature of our situation, Valley staff were very helpful and were able to get to our car and its repair needs quickly. Perhaps more importantly, their work was excellent, and they were able to fully explain just what our little car needed and why! I will refer everyone I know to them in the future!

FIRST EXPERIENCE W/VAE AND I WILL NOT HESITATE TO REURN OR RECOMMEND. I WAS QUOTED A PRICE OVER THE PHONE AND WHEN I PICKED UP VEHICLE, THE OWNER CAME OUT AND EXPLAINED THE CHARGES TO ME. AS HE WAS DOING SO, HE REALIZED THEY SHOULD HAVE TRACED THE PROBLEM DIFFERENTLY WHICH WOULD HAVE BEEN QUICKER AND LESS EXPENSIVE. HE THEN REDUCED THE BILL BY HALF. I APPRECIATE THE HONESTY. A GREAT WAY TO EARN BUSINESS. THANKS, JEFF

The expectations were fully explained and delivered at the price discussed, on-time. Simply a very good experience, again. Thank you.

We have taken our truck to you several times and always been happy with your work.

Very flexible, accommodated my very busy hectic schedule. Diagnosed my engine light, was able to get the parts for repair, do the job and get my vehicle back all in the same day.

They had a problem getting the right part and then one that wasn't defective. They made my little Focus a priority and got it fixed with minimal delay for a price I'm sure was cheaper than Ford.

They checked out the issues and emailed me the list so we could discuss potential repairs. It was great to see the estimate and it made it easier to make a decision. Marena did a great job - thanks!