Covington Auto Repair

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Always a pleasure working with Valley Automotive! Great customer service and they always go the extra mile!!

This shop has the most honest people in the automotive industry and hands down willtreat you fair and shoot ya streight

Our experience at Valley Automotive was probably the best experience we’ve ever had at any mechanic shop. The team is highly trained, knowledgeable, friendly, kind and honest. We got a very genuine and sincere vibe from both the owner Brian and the customer care coordinator Emily. Communication was easy, efficient and effective. Their pricing is by far the best for such quality work that we found after comparing to many other shops. The customer service is a 10/10. They’ve made life customers out of us!

The staff is always pleasant and helpful and the service was very timely. A loaner car was much appreciated.

Our experience at Valley Automotive was probably the best experience we’ve ever had at any mechanic shop. The team is highly trained, knowledgeable, friendly, kind and honest. We got a very genuine and sincere vibe from both the owner Brian and the customer care coordinator Emily. Communication was easy, efficient and effective. Their pricing is by far the best for such quality work that we found after comparing to many other local places. They’ve made life customers out of us!

Excellent is not a rating given often when first engaging an automotive repair company. This company is an exception to any I’ve experienced. I chose to spend my day in their waiting lounge, but he was ready to ferry me back to my house several miles away and to pick me up when my truck was ready. Staying there was easy to do because of the very comfortable crunches, pillows, coffee, tea and shared WiFi. I paid close attention to Bryan (owner) and his interactions with his employees, many phone calls and face-to-face conversations with many customers. He’s a straight shooter whose vehicle knowledge is broad and deep. He sent an experienced staff out for the day to expand her customer service knowledge and leadership skills. He said that furthering his employees’ knowledge was a great way to retain great employees. He took her job over for the day in addition to running his company. His several mechanics were all very well spoken, knowledgeable and clearly enjoyed their interactions with Bryan. Give this company a chance to treat you with the respect you deserve. Their quality work and very fair pricing will reward your effort and earn your trust.

a very friendly and good place to get your automotive needs taken care of. they explain everything and tell you the costs so that you can decide what you want done with no pressure.

Always pleasant, knowledgeable, professional and very thorough with every service they perform...I am a retired mechanic and feel very comfortable with the way they take care of all my vehicles and have recommended them to all my friends who need service...I will not go anywhere else

I have had the BEST Automotive Repair Customer Service EVER! Hands down I will keep coming back to this Place no matter what. I will highly recommend as well. Brian and his staff were completely friendly and had genuine concern about my car repairs. I have worked in the Customer Service industry for over 20 years and I believe this place holds higher standards. Thank you!