Covington Auto Repair

Staff was very courteous and professional. I especially like that they kept me up to date via text messages and provided an electronic copy of my diagnostic report. They weren't at all pushy to have extra work done.

Fantastic as always-quick, upfront, accommodating, and excellent service.

Valley Automotive did an outstanding job on a 90s Ford F250 that had been running poorly. Because it's a lifted 4x4 with a large engine, I'd originally taken it to an off-road specialist, but they didn't find anything wrong. After Valley's mechanics were done with the truck, the engine ran perfectly and it felt like it had about twice as much power and acceleration. I also appreciated how polite, professional, and communicative their staff were, as well as the detailed diagnostic report.

Their customer service is amazing!!! They go above and beyond to fully check your vehicle, give you a complete overview of what's needed/recommended by there's no pressure, I was able to decide, with their guidance, what I needed to do now, and what I could wait on.

Professional, friendly, knowledgeable. As a Deaf person, they accommodated my communication needs above and beyond what most businesses do (or rather-don’t do). I love this combination of professionalism and willingness to accommodate communication needs! Thank you, and Blessings.

Valley Automotive Repair and Electric does excellent work. They are very thorough, use quality parts, and get things done in a timely manner. The front office is friendly and one thing I appreciate most which in my mind separates them from their competition is their level of communication. They are always quick to respond to and do a great job of keeping me updated on my vehicle's progress. I've been trusting them with my vehicles since 2020 and will continue to do so until I leave the area. Highly recommend!

Contacted to have fuel pump replaced and rear brakes inspected. Reduced engine power code. Couldnt refuse the diagnostic eval. Ended up being mass air flow sensor. Did good work and figured it out fast. The no contact method of payment using facepay or whatever is clunky. Look for bank on sign up then back out/refuse to give that app your bank login information. Use account and routing number and it'll take a few days. It's a slower process but data breaches happen too often. Caller:Emily seemed to want to have all kinds of other services done. If I got her first, I would have gone to another shop. Request Dania as she listens...better. I don't think this is a shop for work(I got some parts...could you install them for me?). I think this is a shop to get your car fixed and back on the road (no custom stuff...). Removed a star because I was handed off to Emily, closed during the weekends, and contactless payment setup and app are clunky. Good work and, otherwise, very professional. The process they use seems ridged but it will get your vehicle back on the road and quickly. You get a printed report too. Diagnostic check isn't free...it's not a waste of time though so heavily consider it. I am going to use this shop again and I have recommended it to someone already. Btw the extra costs were fluid replacements and tune up parts plus labor. This addition to the bill tripled it.

Two thumbs up. Thank you

Valley Auto is close to home and I’m happy to support a small business. They’re organized and responsive. The costs came in a little lower than the estimate and they also caught the fact that I’d missed an oil change. Nice place.