Covington Auto Repair

I visited Valley Automotive for the first time on April 8, 2020. I was thoroughly impressed. Their website and literature highlight their efforts to provide top quality service for your car as well as personal, attentive customer care. There is a strong emphasis on customer education. Not unusual goals for any business, but here I thought it was immediately apparent that they walked the talk in every regard and in a big way. Everyone I met, which was many, was extraordinarily pleasant, engaged, and helpful. The shop was clean and appeared highly organized. Their use of software, apps, and social media emphasizes supporting the customer with pertinent information in addition to any one-on-one conversations. They use a fun text program to provide feedback after the basic evaluation of the car is complete. When service is recommended there is an option to educate the owner as to function and importance of that work. Bottom line - I didn't expect a visit to an auto repair shop to be a bright spot in my day. But, this one was!

Valley is very friendly and upfront about any issues with the vehicle. They do quality work and offer loaner vehicles or courtesy rides if needed, which has really come in handy for us. They are not necessarily the cheapest mechanics you can find, but are definitely good work for the cost. When pricing for comparison, they were half the price of the dealership and they guarantee their work.

Honest, trustworthy and fair.

I’ve been blown away by the transparency and customer service at this place. Emily is the best!

have a 2002 Ford F250 RED! bought her brand new off the lot. can fix most things in the trunk. but when it comes to electrical I'm lost. had a recall I was not aware about. was the cause of my problems. Emily and Brian did a lot and I mean a lot of legwork and speaking with Ford about the issue. well long story short Ford fix what they were supposed to and Valley automotive checked it fixed everything else I needed at a very decent price. I recommend anyone to go to this place. awesome people awesome customer service in awesome techs. VALLEY AUTOMOTIVE IS GREAT! thank y'all so much!

Love this place - Honest workers

excellent work and customer service!

Emily is very professional.friendly and efficient...all in all everyone...excellent service! Thank you ..Talbot and Prescott..KIA.

Really great customer service and fair pricing.

This was by far the best experience I've ever had with a mechanic/auto shop! First, I called early January because my car tabs were due and I knew I needed to pass emissions this year. My check engine light was on (auto fail for emissions) and based on the code I knew it was at least $1000 fix. When I called in and explained what was wrong and that I needed to fix it to pass emissions they informed me that emissions test were no longer required as of January 1st....they didn't have to tell me that. They could have just taken my money and I wouldn't have known. That was my first indication that this was a good company. Fast forward to early March, my car died on a Friday afternoon and after looking at it I saw that my battery cables were corroded and needed changed. They let me drop my car off that day, drove me home so I didn't have to pay for an Uber, fixed it for cheaper than any mechanic I've ever used, gave me a detailed list of everything they saw while fixing it (while at the same time not pushing any extra services!) And as a cherry on top of a great experience they gave me a free box of girl scout cookies! I never write reviews but I would be doing the world a disservice if I didn't say that this is by far the BEST people to trust your car with!!