Covington Auto Repair

This was my first time for service. The work was done in a timely manner. James Smith, at the front desk, was very helpful and responsive to all of my questions. I like getting such thorough feedback on what else needs to be done now and soon.

I had a great experience at Valley Automotive. The folks here are knowledgeable, friendly and I never got the sense I was being upsold. My old car needed a lot of work but is now running great, night and day difference!

The attention to detail and professionalism as well as their complete vehicle inspection is unmatched. Thank you to the whole team! For taking care of our family vehicles and saving us 1000s in repairs

Very professional! Although the prices were a bit high, but the quality of work was excellent.

Thank you Emily and James!

Service was great and they even gave a complimentary ride home. The price for my oil change was a bit pricier than going to the dealership but I think it is worth it since they gave better service that isn't pushy on getting more done on you car than you want. Plus you're helping support a local business. I knocked off a star because there was some kind of miscommunication of when my car was ready. By the time I was notified it was ready, it was already closing time for them and I had to wait until the next day to pick my car up.

Ian is very professional and gave me a very thorough understanding of the project. Emily and James were very helpful at front desk. The schedule was very challanging and they were able to make it work for me. Very much appreciated

I tried to give you a 5 star rating but it would not let me. I can not express how happy I am with everyone that I interacted with. You were very thorough in the questions you asked as well as explaining everything to me. You listened to me. You did not pressure me, for anything!!! I will be using you for all my car needs. I have already given your card to my roommate for her car needs.

Had a wobble in the steering wheel after having new bearings installed in the front of our older Honda pilot. The dealer who installed the bearings said it was normal. It certainly wasnt. Valley fit us in and found the right front tire which wasnt very old had a broken steel belt in it. It was only found after being placed on a lift and running the car in gear to find it. I appreciate the commitment to find our problem and we will be back. Thanks!!

they got the truck in, quickly determined the problem, ordered parts, repaired actually before promised. No issues.