Reviews - Page 5 - Valley Automotive

Thank you to our loyal customers WHO TRUST Valley Automotive

Jenna Bare

12/7/2018

I was surprised at the very personable and great service! I highly recommend them!

Lanette Fenn Knapp

11/17/2018

HONEST folks at this shop. Do NOT worry when you take your vehicle to get repaired here. They will fix only what needs to be done and not add in a bunch of stuff your vehicle doesn’t really need. Very satisfied with their work.

Michael Hudgens

10/19/2018

Professional business and the owner is a great human being. They care care of there customers.

Thanks Michael! We appreciate the honest feedback.

- Valley Automotive

Tim Halvorsen

9/10/2018

Good customer service. But they misdiagnosed my electrical problem twice. The first misdiagnosis cost me $140, the second would have cost me $700 if i hadn't found the problem myself. Also told me my vehicle was fixed and ready to go, when it wasn't. Made it right in the end.

Tim, thank you for taking the time to give a fair review of my business. I apologize for the multiple mistakes we made in attempting to repair your vehicle. We did not meet your expectations in any way when you came to pick up your vehicle. Your truck was not fixed and completed as we had promised earlier. Furthermore, we attempted to diagnose it while you waited. This hurried our procedure and that was also a mistake. This is not a standard practice of ours. I understand that we cannot be perfect, but I do attempt to rectify any issue that I am aware of. As of this time I have attempted to call you and send you a letter and I await your response. Bryan - Owner, Valley Automotive Repair & Electric

- Valley Automotive

Matthew Wendling

8/24/2018

Customer service is great (they are willing to take a little time to explain things). The quality of the work is unbeatable. In every case (my coworkers and I have sent our vehicles here multiple times), the area of the repair was clean, precise, and exactly as intended from the OEM. I am a bit of a backyard mechanic, and when I do not have time to do a repair on my own vehicle, this is the only shop I trust to do the level of quality mechanical work that I expect. Some people have commented on their prices being high, and sure; there are places that are quite a bit cheaper. I have tried out many of these places myself - it isn't worth the cheaper price. These people are worth every penny of what they charge and their prices really are not out of line with the true cost of things. They really care about what they do even though their best work is frequently hidden under the hood.

Thanks Matt, It's a pleasure working with you!

- Valley Automotive

Toni Prudden

6/28/2018

Great service and very friendly staff!

Thank you Toni, I was a pleasure to work with you! Bryan K -Owner

- Valley Automotive

Dorothy Coleman

6/20/2018

Professional and knowledgeable customer service.

Thanks Dorothy, we appreciate the feedback.

- Valley Automotive

F K

5/29/2018

Excellent service and communication from the team about repairs and when service would be completed

Thanks Frank, it's a pleasure working with you.

- Valley Automotive

Julia Alexander

5/22/2018

We are extremely impressed with their knowledgeable and friendly service. The best mechanic we have ever dealt with! Very honest and trustworthy

Thanks Julia, we appreciate the vote of confidence! Bryan K -Owner

- Valley Automotive

Nathan Dixon

5/10/2018

They are very informative and give out great service at great prices. The mechanics are polite and courteous too.

Thanks Nathan, we appreciate your kind words. Bryan K -Owner

- Valley Automotive

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