Covington Auto Repair

James offered amazing customer service and the team was very competent and thorough. They communicated everything and updated me when the timeline changed, overall a great experience.

The service and detail is worth the cost. Thank you.

as always the staff at Valley Automotive to excellent care of my car..they got me in for my repairs as soon as possible and got it done at the time they estimated..I was kept posted of the progress daily and they were done on time at the cost estimated...James and Emily always take good care of me

Valley Auto staff are always polite and quick to respond. I trust them with my truck as they always explain what they found, what needs to be done immediately and why, and what can wait for another time.

Great customer service, very knowledgeable

I can tell you that the customer service experience that I had with this establishment was one of the best I’ve ever had. James and Emily treated me like I was their only customer, and that is so important to me. From the free Uber ride home to the daily updates on the progress of the repair, the whole experience went smoothly and quickly. I will definitely be going back as well as recommending them to anyone that asks. Thank you VA &E!

Great and timely work!

Always very informational and not pushy. Always make you feel comfortable:)

Thank you very much for your excellent service. I'm extremely satisfied with the customer service by Emily and James. They have been very helpful in explaining to me the issues and maintenance of my truck that was required. I appreciate and I'm very thankful that they were able to lend me a loaner car, free of charge in order to be able to get to work during the time that my truck was being serviced. Valley Automotive has done a superb job with a fair and reasonable rate that is backed up by a warranty. I will highly recommend Valley Automotive to all my family and friends to have their vehicle serviced there. Have a blessed day everyone!

Wonderful service, told me what to expect gave me an in-depth review of the inspection and what their costs would be to fix any issues with my car. Will definitely return for more service later on!