Thank you to our loyal customers WHO TRUST Valley Automotive

5

Friendly, customer service oriented, very communicative, thorough and prompt.

5

We’ve been going to them for close to a year. They’ve worked on my cars including some “heavy” repairs and they always do a great job. We couldn’t recommend them enough!

Thank you for your 5 Star Review and kind words, Charles! It's been our pleasure to work on your vehicles! We look forward to seeing you soon. - Valley Automotive Team

- Valley Automotive
5

Cost was fair and as quoted, work was performed in the day of appointment. Communication a little difficult.

5

Thank you for the review, Kyle!

- Valley Automotive
5

"The transparency, the care, and the service this establishment gives redefined how I approach mechanics." I've used this business once in the past and dear lord I will not go anywhere else. My original experience with them was back loosely around 2017, maybe 2018. They helped do some tuning up and did a comprehensive look over my car, and the service was outstanding (price wasn't bad either). Now I live much further away in the Yelm area and I drove from where I live out to here just to receive the same service and.. oh boy did they deliver. These people go above and beyond and set new standards that everyone should be aware of. The transparency, the care, and the service this establishment gives redefined how I approach mechanics. Not only were they very clear on the price, not only did they communicate throughout the entire process via text and email, not only did they have a FULL WEBSITE on what was going on with my car, the recommendations, and the things that were critical to fix, but there was NO surprise changes to the total when we went up to pay. What we communicated over the phone is what I paid. No additional taxes, fees, service charges... Nothing. They included the window replacement in the cost they gave me, and I didn't pay a dime over what was communicated. On top of that, I received an entire breakdown and summary on what was fixed, how it was fixed, and what other things needed to be fixed and how much that would cost! These people are next level. There's more I can talk about what they did right, but I'm pushing the review's length. Definitely would recommend. In a time of bad service and low trust among businesses, this place is a complete standout and sets new customer service standards. Trust these people, they're worth your time and money.

5

These guys are quality. We went in with a suspension issue. They had the parts on hand (unlike other auto shops we've dealt with previously) and were able to fix the vehicle promptly. Future recommendations made sense given the vehicle age and our lifestyle. Will definitely use in the future.

Thank you very much for the kind words and lovely review, Julia! We at Valley Automotive appreciate your business and look forward to seeing you again!

- Valley Automotive
4

Good service but had to ask several times if they completed all that I asked them to do.

Thank you for your review, Michael! I am glad you enjoyed your experience at Valley Automotive. I will pass this along to the team so we can continue to improve on our customer service.

- Valley Automotive
5

I highly recommend them for your automotive repairs. I couldn't have been more impressed with their professionalism and excellent service. I had a battery drain that the dealer couldn't or wouldn't find, took it here and they did a thorough diagnostic and found exactly what was causing the issue. Got me back on the road. I will definitely continue to be a loyal customer.

Hi Theresa, thank you for your review! We always strive to give top notch service at the shop. I'm glad we could help you out with the issues you were having with the battery. We look forward to seeing you in the future!

- Valley Automotive
5

Took my old Tahoe in for some overdue repairs and it made such a difference that I decided to sort of restore the old beast. All work was performed professionally and communication was great. Highly recommend.

Hi Kerry, thank you for the review! At Valley Automotive we always aim to maintain professionalism and open communication with our customers, and we're so glad we met the mark with your Tahoe!

- Valley Automotive
5

Took my old Tahoe in for some long overdue work and some safety checks. All was done in an organized and timely fashion. All repairs were done within bid amount and works guaranteed…!!! Yep…I am a happy customer.

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