5

Good service.

5

I had a pleasant experience with Valley Automotive, they were professional and personable. I will be contacting them in the future for over car maintenance.

5

The repair experience was excellent from the first call through the towing of the vehicle and the timely repair.I would recommend this shop to anyone.

5

Very friendly and professional. It took a minute to understand the invoice but once I reread a couple times I figured it out.

5

Honest with recommendations needed vs repairs that can wait. Fair cost for repairs. I have never felt taken advantage of.

5

As before I received a very thorough inspection of my wife's SUV and items that needed addressed were notes. This allows for noted items to be addressed before they cause much bigger problems. As with ongoing maintenance to repair and fix issues as needed. I found the staff very friendly and professional. The young lady manning the front scheduling desk is very knowledgeable and professional and easy to assist in. I like the fact that the business is locally owned and they live in our Covington/Maple Valley community.

4

Emily's smile and super pleasant personality are a wonderful start to every trip to Valley. The quick initial exam of the auto was comprehensive and thorough. The Uber ride home seemed a little extravagant, but I'm old fashioned. The work done of my truck was perfect... Exactly as I had asked and I have full confidence in the work done. The pickup at home and ride back to the shop by Jaden was on time and pleasant. I realize that a commercial business has hazardous disposal fees that don't apply to me when I do it at home, but my only criticism is the $250 charge to change a fuel filter seemed a bit high.

5

Starting with Emily and ending with Ian, the team provided excellent service at a reasonable cost!

5

Prompt, friendly, quality service that didn't break the bank. If you need work done take your car here! I was so appreciative to have my car in and out the day after Christmas... no appointment, a surprisingly reasonable price, including over and above customer service. Being the day after Christmas the owner was working at the front desk. He took the time to explain how, what and why the work was done on my car in terms I could understand. The other staff member was equally as awesome. In the future when my car is in need of service I will be taking it to Valley Automotive Electric.

5

Always very pleasant. Love the new waiting area since I often wait for my car.

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