4

The shop rate is higher than it should be, especially for all disciplines. I prefer shops that will give lower shop rates for certain "easy" jobs like brakes. Bryan has been willing to work with me in the past on price, so I have been loyal. This job was a bit more expensive than expected. It was weird that there were some reductions that were discussed during the process, which were applied, but then additional items were added regarding alternator bolts being loose and stripped. Why wasn't I contacted prior to that work being done, and why was there a 1/2 hour or more charge for this? I was not in the mood to dispute this, and it would've been in front of other customers. Better communication would've helped this situation. Other than that, it was a good visit. I hope that the engine idle on cold start issue is resolved. Thanks!

5

Valley Automotive runs a lot of vehicles through their shop every day but they always seem to have time to fit another one in. The work they do is excellent and they even made sure I got to work on time while they had my wheels in their care.

4

Loved the pictures of what the problem was on the vehicle and the personal attention and explanations. Prices seemed fair and equitable as well.

4

Automotive maintenance and repair shop. Friendly service, personal attention. Reliable and trustworthy.

5

Appreciated how you assisted me as a new customer with some special needs at present.

5

Quick, honest and reliable. What more can you ask for?

4

Pictures were a neat idea. I've never seen that before.

4

Good service and the work completed in a timely manner.

5

I brought in my classic Land Rover with electrical problems. It was fixed and the wiring looks great. What really impressed me were the phone calls with updates on my vehicle and slight corrections with other problems found with my vehicle. I would not hesiate to bring my rover back.

4

This is the third car in the family that I have brought to Valley Automotive. You do not get the car back until it is FIXED. We have had some weird problems in the cars, and Valley comes through all the time, when other places could never spot the problems. They are thorough, honest and caring. Now, I don't think twice...I just bring our cars to Valley Automotive, knowing I will be very satisfied with the communication and the repairs.

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