The shop rate is higher than it should be, especially for all disciplines. I prefer shops that will give lower shop rates for certain "easy" jobs like brakes. Bryan has been willing to work with me in the past on price, so I have been loyal. This job was a bit more expensive than expected. It was weird that there were some reductions that were discussed during the process, which were applied, but then additional items were added regarding alternator bolts being loose and stripped. Why wasn't I contacted prior to that work being done, and why was there a 1/2 hour or more charge for this? I was not in the mood to dispute this, and it would've been in front of other customers. Better communication would've helped this situation. Other than that, it was a good visit. I hope that the engine idle on cold start issue is resolved. Thanks!