Covington Auto Repair

The only time I have been to Valley Automotive Repair (other than today) was to purchase a battery for a GMC Sierra that I no longer own. The purchase and experience was quick and pleasant. Less than a week ago I purchased a vehicle that I failed to bring to a mechanic to have inspected. Big fail on my part. I noticed the gas gauge in my 01 Chevrolet Silverado would drop, and never read an accurate level of gas. Something I found to be very common in this make and model. Driving around town the dreadful orange computer box lit up with "Service 4WD." Didn't want this to be happening, as I bought a 4X4 specifically for my outdoor activities. I had already had in mind that I would take my truck into this shop as I have read and heard wonderful reviews, but not this soon. Upon arriving at Valley Automotive Repair today, I was almost immediately welcomed by Bryan and asked what he could do for me. I explained my three main concerns with the truck, he took some quick notes and I was quite surprised in the small amount of time that passed before we were in my truck, driving it to see what was going on. I expected the worst, but not THE worst. Come to find out I have some major repair bills on what I thought was a steal of a deal for the truck. Bryan really did give me some wonderful advice on how to go about this with the dealership, wrote up an estimate to present them with, all in a very respectful, professional, comforting manner. I knew instantly that this was a shop I would and always will bring my vehicles to be serviced at. Although at this point it looks like the dealership will be covering all costs of the repairs, I had an unforgettable experience here. In all reality I would love to have the repairs done here. I have no doubt in my mind that this is an honest straight forward place. Thanks Bryan, and gal at the counter! (I'm sorry I didn't get your name, but you sold me my battery a few years back, I do remember that!) I'll be back soon to thank you for your kind help. Experiences like these go a long way and will stick a lifetime.

Thanks for noticing other problems in the car and sending reminders or what they are.

Called at 1:30 you recommended a towing company and they hooked me up and had me at your shop in under an hour. You quoted a price and asked when I needed my car, I said "before the end of tomorrow ", and it was so! Quick, accurate and dependable. Thanks.

These guys were very personable and caring - helping me out of a jam with my headlights. They are the best - I would recommend them to anyone that wants honest care!

Great customer service!!!

Very helpful. The job was done quickly. Explained fully some issues that were possibly going on. Did a double-check on it, which was very nice of them to do, plus make some recommendations for us.

Always get good service at Valley.

Work completed in a timely manner.

Took care of the repair quickly. Also, thought to change the engine oil whick could have been compromised by the origonal problem.

My Saturn needed some brake work, so I started at the Les Schwab who replaced the front brakes 2 1/2 years ago. Although the pads were still good, the rotors needed to be replaced. Les Schwab gave me an estimate and then I went to Valley Automotive Electric. VAE took a look at the brakes and were able to give me a much better picture of what was really happening to cause the "Pulse" when braking. I felt much more confident in their ability to give me a quality brake job. Les Schwab had disappointed me with a brake job that didn't last long enough in the past. I feel that my rotors should have been replaced on the last brake job, when Les Schwab replaced the pads and calipers. If that had been done I wouldn't be having a problem now. For a few more dollars than the new estimate at Les Schwab, VAE did the same work, with better quality parts. I have been coming to VAE for about 2 years now and any work they have done on our cars has been high quality and reliable. VAE always takes time to explain everything to my satisfaction.I highly recommend Bryan and Marena at Valley Automotive Electric. They will take good care of you and your cars.