Covington Auto Repair

Great job figuring out the issue.... I was a bit frustrated with my email and phone number being wrong several times even after it was corrected over the phone with the gal. Not sure why it wasn't double checked against all my paper work when I dropped the vehicle off. It made for a stressful experience as I didn't hear from you regarding the truck and any work to be authorised on it. It all worked out in the end thanks!

I have always had great service from Valley Automotive. They have done great work on all three of my vehicles. I find the work they do to be outstanding and they can be trusted to tell you exactly what is wrong and what needs to be done and do it right.

Fast, reliable and professional. I would strongly recommend Valley Auto Electric to anyone.

VALLEY AUTO HAS THE BEST CUSTOMER SERVICE OF ANY AUTOMOTIVE SHOP AROUND. THEY ARE QUICK, FRIENDLY, AND ALWAYS ONTIME WITH THEIR REPAIRS. THE GIRL AT THE FRONT DESK, MARENA, SHE IS AMAZING. UPBEAT AND FRIENDLY. SHE IS ALWAYS THERE TO ANSWER ANY OF YOUR QUESTIONS. GREAT SHOP, GREAT EXPERIENCE, GREAT PEOPLE!

you were very helpfull and explained everything and gave estimates for various deficencies in the car

The shop rate is higher than it should be, especially for all disciplines. I prefer shops that will give lower shop rates for certain "easy" jobs like brakes. Bryan has been willing to work with me in the past on price, so I have been loyal. This job was a bit more expensive than expected. It was weird that there were some reductions that were discussed during the process, which were applied, but then additional items were added regarding alternator bolts being loose and stripped. Why wasn't I contacted prior to that work being done, and why was there a 1/2 hour or more charge for this? I was not in the mood to dispute this, and it would've been in front of other customers. Better communication would've helped this situation. Other than that, it was a good visit. I hope that the engine idle on cold start issue is resolved. Thanks!

Valley Automotive runs a lot of vehicles through their shop every day but they always seem to have time to fit another one in. The work they do is excellent and they even made sure I got to work on time while they had my wheels in their care.

Loved the pictures of what the problem was on the vehicle and the personal attention and explanations. Prices seemed fair and equitable as well.

Automotive maintenance and repair shop. Friendly service, personal attention. Reliable and trustworthy.

Appreciated how you assisted me as a new customer with some special needs at present.